Policy
10-Day Satisfaction Guarantee
At Venezia Nail Spa, your satisfaction is our top priority. We stand behind the quality of our work with a 10-day guarantee on all nail services.
What is covered:
Within 10 days of your appointment, we will happily repair any nail lifts, chips, cracks, or breakage at no additional cost to you.
Exclusions:
Please note that this guarantee does not apply to standard nail polish or shellac color change services.
Color Selection:
Guests are responsible for confirming their color selection before the service begins. Any color change requested after all nails have been completed will be treated as a new service and may incur an additional charge.
Unable to visit within 10 days?
No problem! Please contact us as soon as possible so we can note your concern and work with you to find a convenient solution.
Privacy Policy
Section 1 — Information We Collect
When you book or purchase services with us, we may collect personal information such as your name, contact details, and email address. While browsing our website, we may also automatically receive your device’s IP address to help us understand browser and system compatibility. With your explicit permission, we may occasionally send you emails about promotions, new services, or important updates.
Section 2 — Your Consent
How we obtain your consent:
By providing your personal information to complete a transaction, book an appointment, or arrange services, you consent to our collection and use of that information for that specific purpose only.
Should we need your information for any secondary purpose, such as marketing communications, we will request your direct consent or provide you with the option to decline.
How to withdraw your consent:
You may withdraw your consent at any time by contacting us at venezianaildownersgrove@gmail.com. Upon receiving your request, we will promptly cease the use of your personal information for the specified purpose.
Section 3 — Disclosure
We will not sell, trade, or share your personal information with third parties, except where required by law or when necessary to protect the rights and safety of our business or clients.
Section 4 — Data Security
Protecting your personal information is important to us. We implement reasonable security measures and follow industry best practices to prevent unauthorized access, loss, misuse, disclosure, alteration, or destruction of your data.
Section 5 — Age of Consent
By using our website or services, you confirm that you are at least the age of majority in your state or province of residence. If you are a parent or legal guardian consenting on behalf of a minor, you acknowledge that you have the authority to do so.
Section 6 — Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. All changes will take effect immediately upon being posted to our website. We encourage you to review this policy periodically to stay informed.
In the event of a significant change, we will provide a clear notice on our website. If our business is transferred or merged with another entity, your information may be shared with the new owners solely to ensure continuity of services.
Refund & Cancellation Policy
Refunds
Our goal is for every guest to leave completely satisfied. While services are non-refundable, we are committed to making things right:
- If you are not satisfied with the service you received, please inform us within three (3) days of your appointment. We will gladly schedule a complimentary adjustment. To process this, we do require that you return to the salon so that your nails can be visually assessed by our team.
- If a correction is needed, we will work with you to reschedule an appointment with the technician who performed your original service, at no charge to you.
- Gift card purchases are non-refundable and cannot be exchanged for cash or other denominations.
Scheduling & Cancellations
To schedule or cancel an appointment, please contact us directly by phone. We kindly ask that all cancellations be made at least 24 hours in advance. For group bookings or party reservations, a minimum of 48 hours’ notice is required. Failure to provide sufficient notice may result in the forfeiture of your deposit or cancellation of your package without a refund.
Contact Us
If you have any questions, concerns, or requests regarding this policy or your personal information, please do not hesitate to reach out to us:
We are happy to assist you and will respond as promptly as possible.